:root {
  --brand: #ea234b;
  --brand-dark: #c8173d;
  --brand-soft: #f1f2f3;
  --brand-pale: #fafafa;
  --ink: #202124;
  --ink-strong: #111214;
  --muted: #656565;
  --muted-light: #858585;
  --line: #e5e5e5;
  --line-strong: #d5d5d5;
  --surface: #fff;
  --surface-soft: #f7f7f7;
  --surface-warm: #fafafa;
  --success: #18794e;
  --danger: #b4233f;
  --shadow: 0 14px 38px rgba(32,33,36,.08);
  --shadow-soft: 0 8px 24px rgba(32,33,36,.06);
  --radius: 12px;
  --shell: 1180px;
}

* { box-sizing: border-box; }
html { max-width: 100%; overflow-x: hidden; scroll-behavior: smooth; }
body { max-width: 100%; margin: 0; overflow-x: hidden; color: var(--ink); background: #fff; font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; font-size: 16px; line-height: 1.6; }
body.menu-open, body.search-open { overflow: hidden; }
a { color: inherit; text-decoration: none; }
img { display: block; max-width: 100%; height: auto; }
button, input, select, textarea { font: inherit; }
button { color: inherit; }
.shell { width: min(calc(100% - 40px), var(--shell)); margin-inline: auto; }
.narrow { width: min(calc(100% - 40px), 790px); }
.sr-only { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0,0,0,0) !important; white-space: nowrap !important; border: 0 !important; }
[hidden] { display: none !important; }
.icon { width: 1.35em; height: 1.35em; flex: 0 0 auto; }
h1, h2, h3 { margin: 0; color: var(--ink-strong); line-height: 1.12; letter-spacing: -.035em; }
h1 { font-size: clamp(2.4rem, 5vw, 4.6rem); }
h2 { font-size: clamp(1.65rem, 3vw, 2.7rem); }
h3 { font-size: 1.08rem; }
p { margin: 0; }
:focus-visible { outline: 3px solid rgba(234,35,75,.32); outline-offset: 3px; }
.skip-link { position: fixed; top: -100px; left: 18px; z-index: 1000; padding: 10px 16px; border-radius: 7px; color: #fff; background: var(--brand); }
.skip-link:focus { top: 18px; }
.eyebrow, .hero-kicker, .section-kicker { display: inline-block; color: var(--brand); font-size: .74rem; font-weight: 850; letter-spacing: .11em; text-transform: uppercase; }
.eyebrow.light, .section-kicker.light { color: #ffafbf; }

/* Header */
.site-header { position: sticky; top: 0; z-index: 100; border-bottom: 1px solid var(--line); background: rgba(255,255,255,.98); backdrop-filter: blur(16px); transition: box-shadow .2s ease; }
.site-header.is-scrolled { box-shadow: 0 8px 28px rgba(32,33,36,.09); }
.header-utility { color: #ececec; background: var(--ink); font-size: .72rem; }
.header-utility > .shell { min-height: 33px; display: flex; align-items: center; justify-content: space-between; gap: 20px; }
.header-utility nav { display: flex; gap: 22px; }
.header-utility a:hover { color: #fff; text-decoration: underline; text-underline-offset: 3px; }
.header-inner { min-height: 84px; display: flex; align-items: center; gap: 22px; }
.brand { flex: 0 1 350px; margin-right: auto; }
.brand-lockup { width: min(340px,31vw); display: flex; align-items: center; gap: 11px; }
.brand-symbol { width: 72px; height: 62px; display: block; flex: 0 0 72px; overflow: hidden; }
.brand-symbol img { width: 238px; max-width: none; }
.brand-copy { min-width: 0; display: flex; flex-direction: column; color: var(--ink); font-family: Skolar, Georgia, "Times New Roman", serif; font-variant-caps: all-small-caps; line-height: 1.05; letter-spacing: .025em; }
.brand-copy strong { font-size: 1.12rem; font-weight: 700; }
.brand-copy > span { font-size: .77rem; font-weight: 500; }
.desktop-nav { display: flex; align-self: stretch; gap: 0; }
.desktop-nav a { position: relative; display: flex; align-items: center; padding: 0 11px; color: #363636; font-size: .84rem; font-weight: 760; }
.desktop-nav a::after { position: absolute; right: 11px; bottom: 0; left: 11px; height: 3px; content: ""; background: var(--brand); transform: scaleX(0); transition: transform .18s ease; }
.desktop-nav a:hover, .desktop-nav a.is-active { color: var(--brand); }
.desktop-nav a:hover::after, .desktop-nav a.is-active::after { transform: scaleX(1); }
.header-actions { display: flex; align-items: center; gap: 3px; }
.header-report { display: inline-flex; min-height: 42px; align-items: center; padding: 9px 15px; border-radius: 7px; color: #fff; background: var(--brand); font-size: .79rem; font-weight: 850; white-space: nowrap; }
.header-report:hover { background: var(--brand-dark); }
.language-switch { padding: 8px 7px; color: var(--brand); font-size: .78rem; font-weight: 850; }
.icon-button { width: 40px; height: 40px; display: inline-grid; padding: 0; place-items: center; border: 0; border-radius: 8px; background: transparent; cursor: pointer; }
.icon-button:hover { color: var(--brand); background: var(--brand-soft); }
.menu-toggle { display: none; }
.mobile-nav { padding: 4px 20px 18px; border-top: 1px solid var(--line); background: #fff; }
.mobile-nav a { display: block; padding: 11px 8px; border-bottom: 1px solid var(--line); font-weight: 750; }
.mobile-nav a.is-active { color: var(--brand); }
.mobile-nav .mobile-report { margin-top: 10px; border: 0; border-radius: 7px; color: #fff; background: var(--brand); text-align: center; }
.search-panel { position: fixed; inset: 125px 0 auto; z-index: 99; padding: 28px 0; background: #fff; box-shadow: var(--shadow); }
.search-panel-inner { display: flex; align-items: flex-end; gap: 16px; }
.search-panel form { flex: 1; }
.search-panel label { display: block; margin-bottom: 8px; font-weight: 800; }
.search-input-wrap { display: flex; gap: 8px; }
.search-input-wrap input { flex: 1; min-width: 0; padding: 13px 15px; border: 1px solid var(--line-strong); border-radius: 8px; }

/* Controls */
.button { min-height: 46px; display: inline-flex; align-items: center; justify-content: center; gap: 9px; padding: 10px 18px; border: 1px solid transparent; border-radius: 7px; font-size: .88rem; font-weight: 820; transition: transform .18s ease, background .18s ease, border-color .18s ease; cursor: pointer; }
.button:hover { transform: translateY(-1px); }
.button-primary { color: #fff; background: var(--brand); }
.button-primary:hover { background: var(--brand-dark); }
.button-secondary, .button-outline { border-color: var(--brand); color: var(--brand); background: #fff; }
.button-secondary:hover, .button-outline:hover { background: var(--brand-pale); }

/* Homepage hero */
.support-hero { position: relative; overflow: hidden; padding: 56px 0 92px; background: linear-gradient(112deg,#f5f6f7 0,#fff 58%,#f3f4f5 100%); }
.support-hero::before { position: absolute; inset: 0; content: ""; background: radial-gradient(circle at 79% 43%,rgba(32,33,36,.035),transparent 28%), linear-gradient(90deg,rgba(255,255,255,.97) 0,rgba(255,255,255,.76) 47%,rgba(255,255,255,.13) 72%); pointer-events: none; }
.support-hero::after { position: absolute; right: -160px; bottom: -300px; width: 620px; height: 620px; border: 1px solid rgba(234,35,75,.09); border-radius: 50%; content: ""; box-shadow: 0 0 0 52px rgba(234,35,75,.018),0 0 0 104px rgba(234,35,75,.010); }
.hero-tech-scene { position: absolute; z-index: 0; top: -28px; right: max(-95px,calc((100vw - var(--shell))/2 - 125px)); width: min(760px,60vw); height: calc(100% + 42px); background: url('../img/hero-tech-grid.svg') center right/contain no-repeat; opacity: .58; filter: saturate(.82); pointer-events: none; }
.support-hero-grid { position: relative; z-index: 1; display: grid; grid-template-columns: minmax(0,1.45fr) minmax(310px,.55fr); align-items: center; gap: 72px; }
.support-hero-copy h1 { max-width: 720px; margin-top: 12px; font-size: clamp(3rem,5.1vw,5.25rem); line-height: 1; letter-spacing: -.058em; }
.support-hero-copy > p { max-width: 660px; margin-top: 20px; color: var(--muted); font-size: 1.12rem; }
.support-search { width: min(720px,100%); min-height: 68px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 13px; margin-top: 32px; padding: 7px 8px 7px 19px; border: 1px solid var(--line-strong); border-radius: 9px; background: #fff; box-shadow: var(--shadow-soft); }
.support-search > .icon { width: 23px; height: 23px; color: var(--brand); }
.support-search input { min-width: 0; border: 0; outline: 0; color: var(--ink); background: transparent; }
.support-search input::placeholder { color: #858585; }
.support-search button { min-height: 52px; display: inline-flex; align-items: center; gap: 8px; padding: 0 20px; border: 0; border-radius: 7px; color: #fff; background: var(--brand); font-weight: 820; cursor: pointer; }
.support-search button:hover { background: var(--brand-dark); }
.support-search button .icon { width: 18px; }
.support-popular { display: flex; flex-wrap: wrap; align-items: center; gap: 7px 16px; margin-top: 14px; color: #777; font-size: .79rem; }
.support-popular span { font-weight: 760; }
.support-popular a { color: var(--brand-dark); text-decoration: underline; text-decoration-color: #e8a8b5; text-underline-offset: 4px; }
.service-desk-card { display: grid; grid-template-columns: auto 1fr; gap: 15px 14px; padding: 27px; border-top: 4px solid var(--brand); border-radius: 4px 4px 11px 11px; color: #fff; background: var(--ink); box-shadow: 0 20px 44px rgba(32,33,36,.17); }
.service-desk-icon { width: 49px; height: 49px; display: grid; place-items: center; border-radius: 8px; color: #fff; background: var(--brand); }
.service-desk-icon .icon { width: 26px; height: 26px; }
.service-desk-card > div > span { color: #bbb; font-size: .69rem; font-weight: 820; letter-spacing: .09em; text-transform: uppercase; }
.service-desk-card h2 { margin-top: 2px; color: #fff; font-size: 1.2rem; }
.service-desk-card > p, .service-desk-card > .service-desk-actions, .service-desk-card > dl { grid-column: 1/-1; }
.service-desk-card > p { color: #d0d0d0; font-size: .84rem; line-height: 1.55; }
.service-desk-actions { display: flex; align-items: center; gap: 15px; }
.service-desk-actions > a:last-child { display: inline-flex; align-items: center; gap: 7px; color: #fff; font-size: .78rem; font-weight: 800; }
.service-desk-actions > a:last-child:hover { color: #ffb0bf; }
.support-primary { border-radius: 7px; color: #fff; background: var(--brand); }
.support-primary:hover { background: var(--brand-dark); }
.service-desk-card dl { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin: 1px 0 0; padding-top: 16px; border-top: 1px solid rgba(255,255,255,.16); }
.service-desk-card dt { color: #aaa; font-size: .67rem; }
.service-desk-card dd { margin: 2px 0 0; font-size: .77rem; font-weight: 760; }
.primary-actions { position: relative; z-index: 2; margin-top: -48px; }
.primary-action-grid { display: grid; grid-template-columns: repeat(4,1fr); border: 1px solid var(--line); border-radius: 10px; background: #fff; box-shadow: var(--shadow); overflow: hidden; }
.primary-action { min-height: 124px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 13px; padding: 21px; border-left: 1px solid var(--line); transition: background .18s ease; }
.primary-action:first-child { border-left: 0; }
.primary-action > span { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 8px; color: var(--brand); background: var(--brand-soft); }
.primary-action > span .icon { width: 22px; height: 22px; }
.primary-action > .icon { width: 17px; color: #aaa; }
.primary-action strong, .primary-action small { display: block; }
.primary-action strong { font-size: .92rem; }
.primary-action small { margin-top: 3px; color: var(--muted); font-size: .7rem; line-height: 1.35; }
.primary-action:hover { background: var(--brand-pale); }
.primary-action:hover > .icon { color: var(--brand); transform: translateX(2px); }
.primary-action.is-emphasis { color: #fff; background: var(--brand); }
.primary-action.is-emphasis > span { color: var(--brand); background: #fff; }
.primary-action.is-emphasis small { color: #ffe3e9; }
.primary-action.is-emphasis > .icon { color: #fff; }
.primary-action.is-emphasis:hover { background: var(--brand-dark); }

/* Helpdesk banner */
.helpdesk-banner { padding: 24px 0 0; background: #fff; }
.helpdesk-banner-inner { min-height: 116px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 20px; padding: 20px 26px; border: 1px solid #d8e0e5; border-left: 5px solid var(--brand); border-radius: 10px; background: #f7f9fa; }
.helpdesk-banner-icon { width: 58px; height: 58px; display: grid; place-items: center; border-radius: 50%; color: #fff; background: var(--brand); }
.helpdesk-banner-icon .icon { width: 30px; height: 30px; }
.helpdesk-label { color: var(--brand); font-size: .69rem; font-weight: 850; letter-spacing: .1em; text-transform: uppercase; }
.helpdesk-banner h2 { margin-top: 2px; font-size: 1.55rem; }
.helpdesk-banner p { margin-top: 4px; color: var(--muted); font-size: .84rem; }
.helpdesk-actions { display: flex; flex-wrap: wrap; gap: 9px; }

/* Homepage content */
.essential-services, .common-guides { padding: 54px 0; }
.support-section-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 26px; margin-bottom: 30px; }
.support-section-heading h2 { margin-top: 6px; font-size: clamp(1.95rem,3vw,2.85rem); }
.support-section-heading > a, .role-all-link { display: inline-flex; align-items: center; gap: 8px; color: var(--brand-dark); font-size: .83rem; font-weight: 820; }
.support-section-heading > a:hover, .role-all-link:hover { color: var(--brand); }
.support-section-heading > a .icon, .role-all-link .icon { width: 17px; }
.essential-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 13px; }
.essential-grid > a { min-height: 116px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 15px; padding: 19px; border: 1px solid var(--line); border-radius: 9px; background: #fff; transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease; }
.essential-grid > a > span { width: 48px; height: 48px; display: grid; place-items: center; border-radius: 8px; color: var(--brand); background: var(--brand-soft); }
.essential-grid > a > span .icon { width: 26px; height: 26px; }
.essential-grid strong, .essential-grid small { display: block; }
.essential-grid strong { font-size: .92rem; }
.essential-grid small { margin-top: 3px; color: var(--muted); font-size: .71rem; line-height: 1.4; }
.essential-grid > a > .icon { width: 16px; color: #aaa; }
.essential-grid > a:hover { transform: translateY(-2px); border-color: #e7a5b2; box-shadow: var(--shadow-soft); }
.essential-grid > a:hover > .icon { color: var(--brand); }
.role-services { position: relative; padding: 56px 0; overflow: hidden; background: linear-gradient(110deg,var(--surface-soft) 0%,#f4f7f9 100%); }
.role-services::before { position: absolute; width: 720px; height: 620px; right: -210px; bottom: -240px; content: ""; background: url('../img/hero-tech-grid.svg') center/contain no-repeat; opacity: .16; transform: rotate(-3deg); pointer-events: none; }
.role-services::after { position: absolute; inset: 0; content: ""; background: linear-gradient(90deg,rgba(247,247,247,.98) 0%,rgba(255,255,255,.82) 55%,rgba(255,255,255,.38) 100%); pointer-events: none; }
.role-shell { position: relative; z-index: 1; display: grid; grid-template-columns: .74fr 1.46fr; gap: 70px; }
.role-intro { padding-top: 11px; }
.role-intro h2 { margin-top: 9px; font-size: clamp(2.1rem,3.7vw,3.5rem); line-height: 1.04; }
.role-intro p { max-width: 430px; margin-top: 17px; color: var(--muted); }
.role-content { min-width: 0; }
.role-tabs { display: flex; margin-bottom: 21px; border-bottom: 1px solid var(--line-strong); }
.role-tabs button { position: relative; padding: 12px 19px; border: 0; color: #777; background: transparent; font-weight: 820; cursor: pointer; }
.role-tabs button::after { position: absolute; right: 13px; bottom: -2px; left: 13px; height: 3px; content: ""; background: transparent; }
.role-tabs button[aria-selected="true"] { color: var(--brand); }
.role-tabs button[aria-selected="true"]::after { background: var(--brand); }
.role-panel > p { margin-bottom: 16px; color: var(--muted); font-size: .86rem; }
.role-link-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.role-link-grid > a { min-height: 93px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 12px; padding: 15px; border: 1px solid var(--line); border-radius: 8px; background: #fff; }
.role-link-grid > a > span { width: 40px; height: 40px; display: grid; place-items: center; border-radius: 7px; color: var(--brand); background: var(--brand-soft); }
.role-link-grid > a > span .icon { width: 21px; }
.role-link-grid strong, .role-link-grid small { display: block; }
.role-link-grid strong { font-size: .84rem; }
.role-link-grid small { margin-top: 2px; color: var(--muted); font-size: .67rem; line-height: 1.35; }
.role-link-grid > a > .icon { width: 16px; color: #aaa; }
.role-link-grid > a:hover { border-color: #e7a5b2; }
.role-link-grid > a:hover strong, .role-link-grid > a:hover > .icon { color: var(--brand); }
.role-all-link { margin-top: 21px; }
.common-guide-grid { display: grid; grid-template-columns: repeat(2,1fr); border-top: 1px solid var(--line); }
.common-guide-grid > a { min-height: 90px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 14px; padding: 17px 9px; border-bottom: 1px solid var(--line); }
.common-guide-grid > a:nth-child(odd) { padding-right: 30px; border-right: 1px solid var(--line); }
.common-guide-grid > a:nth-child(even) { padding-left: 30px; }
.common-guide-grid > a > span { width: 39px; height: 39px; display: grid; place-items: center; border-radius: 50%; color: var(--brand); background: var(--brand-soft); }
.common-guide-grid > a > span .icon { width: 20px; }
.common-guide-grid small, .common-guide-grid strong { display: block; }
.common-guide-grid small { color: var(--muted); font-size: .67rem; }
.common-guide-grid strong { margin-top: 2px; font-size: .86rem; }
.common-guide-grid > a > .icon { width: 16px; color: #aaa; }
.common-guide-grid > a:hover strong, .common-guide-grid > a:hover > .icon { color: var(--brand); }
.status-support { scroll-margin-top: 122px; padding: 54px 0; color: #fff; background: var(--ink); }
.status-support-grid { display: grid; grid-template-columns: 1.45fr .55fr; gap: 85px; align-items: center; }
.status-copy h2 { max-width: 720px; margin-top: 9px; color: #fff; font-size: clamp(1.95rem,3.4vw,3.2rem); }
.status-copy > p { max-width: 690px; margin-top: 16px; color: #c9c9c9; }
.status-copy > div { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 25px; }
.support-light { color: var(--brand-dark); background: #fff; }
.support-light:hover { color: var(--brand); }
.support-outline-light { border-color: rgba(255,255,255,.55); color: #fff; background: transparent; }
.support-outline-light:hover { border-color: #fff; }
.support-contact-card { padding: 24px; border: 1px solid rgba(255,255,255,.17); border-radius: 9px; background: rgba(255,255,255,.045); }
.support-contact-card h3 { margin-bottom: 13px; color: #fff; }
.support-contact-card > a, .support-contact-card > div { display: grid; grid-template-columns: auto 1fr; align-items: center; gap: 11px; padding: 12px 0; border-top: 1px solid rgba(255,255,255,.12); }
.support-contact-card > * > .icon { color: #ff9bb0; }
.support-contact-card small, .support-contact-card strong { display: block; }
.support-contact-card small { color: #aaa; font-size: .66rem; }
.support-contact-card strong { margin-top: 1px; font-size: .81rem; }
.support-news { border-bottom: 1px solid var(--line); background: #fff; }
.support-news > .shell { min-height: 100px; display: grid; grid-template-columns: 125px 1fr auto; align-items: center; gap: 32px; }
.support-news > .shell > span { color: var(--brand); font-weight: 850; }
.support-news > .shell > div { padding-left: 32px; border-left: 1px solid var(--line); }
.support-news small { color: var(--muted); font-size: .69rem; }
.support-news h2 { margin-top: 2px; font-size: .98rem; }
.support-news p { margin-top: 3px; color: var(--muted); font-size: .76rem; }
.support-news a { display: inline-flex; align-items: center; gap: 8px; color: var(--brand-dark); font-size: .8rem; font-weight: 820; }
.support-news a .icon { width: 16px; }