Choose how to report the problem

Use the online form or send an email

Both methods create a request that IT support can process and track.

Online formOpen a new requestComplete the form and provide all relevant details immediately.Emailkvar@unidu.hrSend a description of the problem from your official email address.
Prepare the essential details

What should you include?

  • Device or systemState where the problem occurs.
  • LocationInclude the building and room where applicable.
  • Description and timeExplain what you tried to do, what happened and when.
  • Error messageCopy the exact text of any message displayed.
  • Screenshot or photoAttach one if useful, after removing sensitive information.

Do not send confidential information. Never include passwords or sign-in verification codes in a request.